Bello Privacy Policy

At Bello, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Privacy Policy explains how we collect, use, store and protect your information when you visit casinobello.com, create an account, or use our services. By registering with Bello Casino, you agree to the practices described below. If you have questions about this policy or about casino Bello online account security, you can reach us at [email protected].

Who We Are

Bello is owned and operated by Hazy Ltd, registration number 16169, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, together with its Cyprus subsidiary Plickon Limited, registration number HE455843, Vasili Michailidi 9, 3026 Limassol. The brand is also published by Hollycorn N.V., registration number 144359, Scharlooweg 39, Willemstad, Curacao. We operate under Anjouan Gaming Authority licence ALSI-152406050-FI4, issued to Hazy Ltd, and under Curacao Gaming Control Board licence OGL/2023/176/0095, held by Hollycorn N.V. Throughout this policy, "we", "us" and "our" refer to these entities acting as the data controller of Bello.

Information We Collect

We collect several categories of information to operate our casino, verify your identity, process payments and comply with our legal obligations. We gather this data directly from you, automatically through your use of our site, and from third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect identification documents, proof of address, bank statements and payment method ownership proof as part of our KYC process.
• We collect financial data including deposit and withdrawal history, account currency and transaction records.
• We track your gaming activity, including games played, wagers placed and bonus usage, to improve our services and to apply wagering requirements correctly.
• We automatically collect technical information such as IP address, device type, browser type and login timestamps.
• We may record communications you have with our support team, including live chat transcripts and emails.

How We Use Your Information

Our VegasHero-style commitment to transparency means we only use your data for clearly defined purposes. We at Bello use your personal information to create and manage your account, to process deposits and withdrawals, and to verify your identity before your first withdrawal as required by our licence. We also use your data to detect and prevent fraud, money laundering and third-party deposits, which, where identified, result in forfeiture of winnings and return of the deposit to its rightful owner.

At Bello, we use your contact details to send you service messages, security notices and, where you have opted in, marketing communications about promotions such as our welcome bonus or VIP offers. Our systems also use gameplay data to personalise your experience, manage our Bello Loyalty System, and determine your eligibility for tournaments, missions and achievements.

Legal Basis for Processing

We process your data on the basis of contractual necessity, to provide the services you request when you open a casino Bello account; legal obligation, to meet licensing, anti-money-laundering and tax requirements; legitimate interest, to protect our platform from fraud and abuse; and consent, where you have agreed to receive marketing or where cookies require your permission.

Sharing Your Information

We do not sell your personal data. We may share your information with regulators such as the Anjouan Gaming Authority and the Curacao Gaming Control Board, with payment processors handling methods like Visa, Mastercard, Interac, Skrill, Neteller and cryptocurrency transactions, with identity verification providers, and with professional advisors where necessary. Our Bello platform may also share data with fraud-prevention networks and law enforcement where legally required.

• We share data with banks and payment processors to complete your deposits and withdrawals.
• We share data with identity verification and anti-fraud services to confirm your eligibility to play.
• We share data with regulators and auditors as required under our licences.
• We may share data with marketing partners only where you have given consent.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal, tax and regulatory obligations. Where you request account closure, we may still retain certain records, including KYC documents and transaction history, as required by our licensing authorities. Bello Casino does not retain data longer than necessary for these purposes.

Your Rights

We want you to feel confident that your data is handled properly. Depending on your jurisdiction, you have the following rights regarding the information we hold about you:

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including direct marketing.
• You have the right to data portability where technically feasible.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us at [email protected]. For refund-related or KYC-related requests, we also monitor [email protected].

Cookies and Tracking

We use cookies and similar technologies to operate casinobello.com, remember your preferences, and analyse how our site is used. Our Bello cookie settings allow you to manage non-essential cookies, though some cookies are necessary for core functionality such as login sessions and security. For full details, please refer to our separate Cookie Policy.

Security Measures

We implement technical and organisational measures to protect your information from unauthorised access, loss or misuse. We require card photographs with only the first six and last four digits visible, we encrypt sensitive transmissions, and we restrict access to personal data to authorised staff only. We at Bello also conduct phone verification, face verification or other checks where necessary to confirm your identity and protect your account.

International Data Transfers

Because Bello serves players across Australia, Canada, New Zealand, Germany, Austria, Norway, Italy, France, Brazil, Ireland and South Africa, your data may be transferred to and processed in countries outside your country of residence, including Comoros and Curacao where our licensing entities are based. We ensure appropriate safeguards are applied to such transfers wherever required.

Restricted Jurisdictions and VPN Use

Our services are not available to residents of restricted countries listed in our Terms and Conditions. We do not permit the use of VPNs or proxy connections to access casinobello.com, and we may process your IP address and location data specifically to enforce this restriction and to protect the integrity of our licence.

Children's Privacy

Bello is strictly intended for individuals of legal gambling age. We do not knowingly collect personal data from minors. Where we discover that a minor has accessed an account, including through third-party deposits, we will close the account and take appropriate action, including forfeiting any winnings and returning the deposit to its rightful owner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how Bello collects, uses or protects your personal data, or if you would like to exercise any of your privacy rights, please contact our support team via live chat, available 24/7, through our on-site contact form, or by email at [email protected]. We are here to help you understand and control your data whenever you need us.